Frequently asked questions
+ How do I place an order?
There are a number of ways in which you can place your order please see below:
- By telephoning 01925 860401 and asking to place an order
- By filling in our contact form
- By Fax 01925 860402
+ How will I know that you have placed my order?
We always send an order acknowledgment to you via e-mail, if we don’t have an e-mail address we will ring you to confirm receipt of the order. If you are unsure please don’t hesitate to call the office on 01925 860401 to confirm receipt.
+ How can I track my order?
When you are sent your order acknowledgment from our administration team this will contain your unique tracking number. If your parcel was sent with FedEx you can track at www.fedex.com or if it was sent with TNT then follow www.tnt.co.uk.
+ I would like to be removed from your database, who do I contact?
Under the General Data Protection Regulation, you have the right to ask what data we store for you, and the right to be removed from our database and marketing list. If you would like to know more about this, please contact us on GDPR@calibrecontrol.com
+ How do I pay my invoice?
There are a number of payment methods that we accept, please see below:
- Our preferred method of payment is BACS – the bank details are shown at the bottom of the invoice.
- We accept cheques made payable to ‘Calibre Control International Ltd.’.
- We also accept payment by credit card – to use this option please ring the office on 01925 860401.
+ I have a query with my invoice, who do I contact?
Please contact Andrea Roe our Sales Administrator on 01925 860401 or by e-mail to firstname.lastname@example.org.
+ I am not happy with the service I received, who do i contact?
Please call the office on 01925 860401 and speak to Laura Platt our Operations Manager. Your complaint will be logged in our ISO system and will be dealt with as a matter of urgency. You can also e-mail Laura on email@example.com
+ Are you ISO accredited? If so, please can I get a copy of your certificate?
Yes we are ISO 9001:2015 accredited. You can download a copy of our certificate [here].
+ What are your office opening hours?
The office is open:
Monday to Thursday 08:30am – 17:00pm.
Friday 08:30am - 16:00pm.
We close on bank holidays & weekends.
+ Do you shut for the December holidays?
Yes we usually close on Christmas Eve and re-open 2nd January depending on how the weekend falls.
+ We have changed some of our company contact details, who do we contact?
We like to keep our database as up to date as possible so appreciate you letting us know. Please ring the office on 01925 860401 or make an enquiry below.
+ Do you have Employers Liability Insurance? If so, can I get a copy of your certificate?
Yes, you can download a copy of our certificate here.